Customer Satisfaction Survey

Customer #
Contact name
Your Sales Representative

	Excellent                                     Poor
1) How would you rate our overall service?	1    2    3    4    5
2) How would you rate the service provided by your Sales rep?	1    2    3    4    5
3) Is your Sales Rep knowledgeable about memory product?	1    2    3    4    5
4) When your sales rep is unavalaible, how would you rate the service given by others?	1    2    3    4    5
5) How would you rate the pricing of our products	1    2    3    4    5
6) How would you rate product quality ?	1    2    3    4    5
7) How would you rate our delivery time?	1    2    3    4    5
8) How would you rate our packaging?	1    2    3    4    5
9) How would you rate the RMA process?	1    2    3    4    5
10) How often do you visit the website?	daily   weekly    monthly    less than 1/month   never
11) Do you purchase online ?	1 yes   2 no
12) Who are your other sources for memory ?
13) What % of your memory purchase go to Shikatronics?	100%   75%    50%    25%   less than 25%
14) How can we increase the amount of business you do with us ?
15) What could Shikatronics do differently to serve you better